Floor Supervisor

About this role

Gusto Restaurant in Abuja is hiring a Floor Supervisor for its fast-growing hospitality brand. The role focuses on front-of-house operations in an upscale setting, with responsibilities including customer service, staff scheduling, food safety, quality, and compliance. The position requires proven supervisory experience in a restaurant, cafe, or hotel environment, and the ability to work long shifts and stand for extended periods. Proficiency with POS systems and office software, plus strong leadership, communication, conflict resolution, and problem-solving skills are needed. Applications close on 19 November 2026, and candidates should send their CVs with the job title as the email subject to the address provided in the advert.

What you would do

• Oversee front-of-house operations in the restaurant
• Ensure high standards of customer service
• Schedule staff shifts and manage attendance
• Monitor food safety, quality, and compliance
• Supervise front-of-house team in daily activities
• Handle customer queries and resolve issues
• Operate POS systems and related office software
• Communicate effectively with team and management
• Support staff training and development
• Assist during long shifts as required

What they are asking for

• Experience in front-of-house operations in hospitality, preferably upscale
• Proven supervisory experience in a restaurant, cafe or hotel
• Ability to work long shifts and stand/walk for extended periods
• Knowledge of customer service, food safety, quality and compliance
• Proficiency with POS systems and office software
• Strong leadership, communication, conflict resolution and problem-solving skills

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