First Mile & Last Mile Manager - Osogbo

About this role

Jumia Nigeria is hiring a First Mile & Last Mile Manager based in Osogbo, Osun. The role leads and supervises pickup and delivery operations, managing a team to ensure timely service and compliance with safety and regulatory standards. It also involves coordinating with internal stakeholders to optimise logistics processes and drive performance improvements.

What you would do

• Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate pickup and delivery.
• Assign daily tasks and routes based on workload and customer requirements.
• Provide guidance, training, and support to enhance skills and performance.
• Monitor performance against KPIs such as on-time delivery, customer satisfaction and vehicle utilisation, and take corrective actions.
• Coordinate with internal stakeholders (Warehouse Operations, Procurement, and Customer Service) to optimise processes and resolve issues.
• Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance.

What they are asking for

• Bachelor's degree in Logistics, Transportation, or related field (preferred).
• 5+ years of experience in logistics operations, transportation, or delivery services, including at least 2 years in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency with route planning, tracking and reporting tools (GPS, route optimisation software).
• Ability to work independently and as part of a team; based in Lagos, Owerri/Asaba, or Oshogbo.

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