Financial Transaction Officer

About this role

The role is for a Financial Transaction Officer at FMR Agency in Festac Town, Lagos. The job focuses on overseeing digital trading transactions, assisting customers with trade and account inquiries, processing orders, and maintaining accurate records. The employer emphasises ethical public relations principles and providing customer service, with accommodation available for night shifts. The position involves collaboration with internal teams, onboarding of customers to digital platforms, and preparing periodic transaction reports.

What you would do

• Monitor digital trading transactions across platforms
• Assist customers with digital trade inquiries and account issues
• Process trade orders and verify transaction details
• Collaborate with internal teams to resolve issues and escalate technical problems
• Maintain documentation of all digital trade activities
• Prepare periodic reports on digital transactions and operational updates
• Ensure compliance with financial and company policies
• Provide excellent customer service to clients
• Assist with onboarding customers onto digital services and platforms

What they are asking for

• OND in Finance, Business Administration, Economics or related field
• Strong computer literacy and ability to use digital platforms
• Excellent written and spoken English communication skills
• Good customer service and interpersonal skills
• Strong attention to detail and accuracy
• Ability to work under pressure and meet deadlines
• Basic understanding of digital financial transactions (advantage)

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