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Financial Operations Officer
About this role
The role is for a Financial Operations Officer based in Ikeja, Lagos, within a microfinance banking and fintech services firm. The job targets individuals with experience in banking, microfinance, fintech, or financial services operations who can support daily financial activities and ensure accurate records and efficient processes. The employer provides human resource solutions and operates across Lagos, with a focus on delivering robust services to clients. The position is full-time and involves monitoring operations, ensuring compliance, and facilitating smooth service delivery.
What you would do
- Monitor service delivery and respond to customer requests promptly.
- Coordinate and oversee daily operational activities for efficiency.
- Ensure adherence to company policies, regulatory requirements, and internal procedures.
- Support risk management and internal control processes.
- Prepare regular operational reports for management.
- Maintain accurate records, reports, and operational databases.
- Process and verify financial transactions and related documentation.
- Identify operational challenges and suggest process improvements.
- Support account reconciliation and transaction monitoring.
- Liaise with internal departments to ensure smooth workflows and timely issue resolution.
What they are asking for
- Able to work effectively in a fast-paced environment.
- Excellent communication skills and attention to detail.
- Good understanding of financial transactions, reconciliation and operational procedures.
- Proficiency in Microsoft Excel and other office applications.
- Strong analytical, organisational, and problem-solving skills.
- Bachelor's Degree or HND in Business Administration, Accounting, Banking and Finance, Economics, or a related field.
- 2 to 4 years of relevant experience in financial operations, preferably in microfinance banks, fintech companies, commercial banks, or financial services organisations.
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