Field Support Technician

About this role

The role is for a Field Support Technician at ipNX Nigeria Limited in Lagos. It focuses on ensuring new installations meet technical, safety and documentation standards, inspecting quality, and driving improvements in installer performance. The position involves verifying installation records, analysing first‑time‑right performance, and ensuring HSE compliance during installations. It requires technical or engineering qualifications and relevant IT/telecommunications experience. ipNX provides telecommunications and IT services to corporate clients, with plans to expand to SMEs and residential customers and to establish a wireline presence for high‑bandwidth last mile services.

What you would do

• Ensure new installations meet technical, safety and documentation standards.
• Identify installation defects and drive continuous improvement in installer performance.
• Verify installations are completed correctly and recorded against standards and cost objectives.
• Conduct physical or remote quality verifications according to QA sampling.
• Review installation records for checklist compliance.
• Analyse first-time-right performance and defect trends; suggest improvements.
• Recommend corrective measures, retraining and process changes to reduce repeat visits.
• Ensure installer adherence to HSE protocols and conduct unplanned site visits.
• Train installers on HSE where deficiencies are found; record deviations.
• Produce periodic reports on documentation compliance and evidence gaps.

What they are asking for

• Bachelor's Degree in Engineering or a technical discipline.
• Around 3 years of relevant IT/telecommunications experience.

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