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Field Support Technician
About this role
The role is for a Field Support Technician based in Abuja or Lagos, employed full-time by ipNX Nigeria Limited. The job focuses on ensuring installation quality and safety, investigating faults, and driving improvements in installer performance and processes. Candidates should have a technical background and be capable of performing field verifications, HSE compliance checks, and data recording, with duties extending to training installers and producing regular reports. The employer describes itself as a rapidly growing ICT company serving enterprises, small businesses and residents. The position requires coordinating with installation teams, contractors and customers to maintain standards and reduce repeat visits.
What you would do
- Identify and flag missing, inconsistent, or potentially manipulated evidence and request clarifications.
- Detect installation defects and drive continuous improvement in installer performance.
- Record HSE protocol deviations and report trends to the team lead.
- Review customer complaints and repeat escalations to identify installation-related failures.
- Prepare regular reports on POPs conditions, inspections and work orders as needed.
- Ensure installations meet defined standards and are sustainable in cost.
- Recommend corrective measures, retraining and process changes to reduce repeat visits.
- Identify zones or contractors with high revisit rates.
- Conduct physical or remote quality verifications per QA sampling process.
- Train installers on HSE protocols when gaps are found.
What they are asking for
- Bachelor’s Degree in Engineering or a technical discipline
- Around 3 years of relevant IT/telecommunications experience
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