Field Service Engineer - Diesel Industrial Generator (Remote)

About this role

The role is for a Field Service Engineer specialising in diesel industrial generators, based remotely in Ibadan, Oyo. It involves handling service requests, diagnostics, part replacements and coordinating maintenance for diesel generators. The employer operates in the diesel generator and power generation sector, with a focus on customer service and field support. The position is full-time and requires on-site travel to client locations for emergency and scheduled service. The company seeks candidates with relevant technical qualifications and experience in DG maintenance and customer coordination."

What you would do

• Load banking and analyse voltage requirements
• Travel to client locations for emergency service calls
• Receive, register and coordinate customer service requests and breakdown calls
• Run diagnostic tests to identify root causes of errors
• Replace broken parts and calibrate system settings
• Write reports on service work and track spare parts inventory
• Run regular checks to prevent equipment breakdowns
• Escalate major technical issues, delays, spare parts needs and complaints to the Service Manager
• Maintain professional communication with customers and ensure customer satisfaction
• Coordinate multiple service calls and prioritise critical generator breakdowns

What they are asking for

• Bachelor's Degree or HND or relevant qualification
• 2–5 years of experience in service coordination, maintenance coordination or after-sales service (diesel generator/power generation preferred)
• Experience coordinating DG breakdowns, preventive maintenance, AMC contracts and emergency service calls
• Experience handling customer complaints, service requests, quotations, work orders and service reports
• Good understanding of diesel generator engines, alternators, control panels, batteries and basic DG maintenance
• Strong electrical and mechanical aptitude
• Ability to coordinate multiple service calls and prioritise critical breakdowns
• Knowledge of AMC and preventive maintenance activities
• Strong customer communication, follow-up and team coordination skills
• Excellent problem-solving and interpersonal skills

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