Field Recovery/Verification Officer (Hybrid)

About this role

A field recovery and verification role in Benin City, Edo (hybrid) for handling loan collections and account rehabilitation. Suitable for candidates with experience in consumer loans operations and collections who can engage defaulting customers and negotiate repayment plans.

What you would do

• Conduct field visits to engage defaulting customers and merchants to demand overdue payments.
• Maintain a daily activity log tracking calls, contacts, and promised payments.
• Verify information on overdue arrears and follow up on issues.
• Negotiate payment plans and settlements to reduce delinquency.
• Track payments by pursuing pending promises and ensuring timely resolution.
• Use appropriate channels to pursue payments within legal framework.

What they are asking for

• University degree in any related field.
• At least 1 year of experience in consumer loans operations and handling delinquent clients.
• Proficiency in Microsoft Excel.
• Strong self motivation and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem solving abilities.

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