Field Recovery / Verification Officer - Edo

About this role

FairMoney is seeking a Field Recovery / Verification Officer in Edo. The role focuses on ensuring timely loan repayments by field visits and handling arrears within standard recovery practices. It involves engaging with defaulting customers, merchants, and agents, handling objections, and coordinating with other departments to resolve issues. The job targets individuals with experience in consumer loans operations and delinquent client handling, who can verify arrears information and negotiate repayment plans.

What you would do

• Conduct regular field visits to engage with defaulting customers, agents and merchants
• Use phone, emails and other appropriate methods to demand overdue payments
• Maintain a daily activity log with metrics such as calls, contacts, promises to pay and fulfilled promises to pay
• Verify information on overdue arrears and perform daily follow-up on outstanding issues
• Negotiate and establish payment plans and settlements to prevent further delinquency
• Track payments by following up on promises and ensuring timely resolution
• Monitor and rehabilitate accounts in arrears within legal and standard recovery practices
• Collaborate with relevant departments to resolve customer issues promptly
• Ensure compliance with the legal framework in recovery activities
• Maintain professionalism in handling customer objections and complaints

What they are asking for

• University degree in any related field
• Minimum of 1 year of experience in consumer loans operations and handling delinquent clients
• Experience working with merchants and resolving problem situations
• Proficiency in Microsoft Excel
• Strong interpersonal and communication skills (verbal and written)
• High self-motivation and analytical problem-solving abilities

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.