Field Recovery/Verification Officer – Delta (Hybrid)

About this role

The role is for a Field Recovery / Verification Officer based in Warri, Delta, with a hybrid work arrangement. It focuses on handling objections and complaints while collaborating with other departments to resolve issues, and primarily on monitoring and recovering arrears using standard collections practices within the legal framework. The position involves ensuring timely loan repayments through field visits, calls, and other communications to engage defaulting customers and merchants. It targets candidates with experience in consumer loans operations and delinquent client management, who can negotiate payment plans and verify arrears information. The employer, FairMoney Microfinance Bank, operates as a mobile-first financial services provider expanding in Nigeria and beyond, offering services such as microcredit, current accounts, savings, and cards.

What you would do

• Maintain a daily activity log with metrics like calls, right-party contacts, payment promises, and fulfilled promises.
• Conduct field visits to engage with defaulting customers and merchants to demand overdue payments.
• Use telephone, email and other legal means to pursue payment on overdue accounts.
• Negotiate payment plans and settlements to prevent further delinquency.
• Verify information on overdue arrears and initiate daily follow-up calls.
• Track payments by following up on pending promises and ensuring timely resolution.

What they are asking for

• Self-motivated with strong interpersonal skills.
• Proficiency in Microsoft Excel.
• Strong analytical and problem-solving abilities.
• Minimum 1+ year of experience in consumer loans operations and handling delinquent clients.
• University degree in any related field.
• Excellent verbal and written communication skills.

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