Field Recovery / Verification Officer

About this role

A Field Recovery Officer at FairMoney is responsible for recovering loan repayments by visiting defaulting customers and managing arrears within legal guidelines. The role involves handling objections, verifying arrears, and coordinating with teams to resolve issues, suitable for someone with experience in consumer loans operations.

What you would do

• Conduct regular field visits to engage with defaulting customers and merchants
• Utilise calls, emails and other lawful means to demand overdue payments
• Maintain a daily activity log with metrics on calls, contacts and payment pledges
• Verify information on overdue accounts and follow up daily on unresolved issues
• Negotiate payment plans and settlements to reduce delinquency
• Track payments and follow up on promised payments to ensure timely resolution

What they are asking for

• University degree in a related field
• At least 1 year of experience in consumer loans operations or with delinquent clients
• Proficiency in Microsoft Excel
• Strong self-motivation and interpersonal skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities

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