Field Performance Monitor

About this role

The Field Performance Monitor role, based in Lagos, oversees the Field Operations Coordination team’s performance. It ensures coordinators adhere to procedures, monitors engineers on site, and prepares daily performance reports for the department head. The role also investigates escalated cases, identifies improvement opportunities, and delivers regular training for the team.

What you would do

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow procedures and policies.
• Track delays in ticket updates and maintain accurate status records.
• Prepare and submit daily performance reports for the head of the department.
• Identify underperforming engineers and provide feedback for improvement.
• Investigate escalated cases to determine root causes and propose solutions.

What they are asking for

• Bachelor's degree in business administration, operations management, telecommunications, information technology or related field.
• Proven experience in operations management, preferably in a similar environment.
• Basic knowledge of telecommunications and information technology.
• Strong analytical skills with the ability to prepare detailed performance reports.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.

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