Female Receptionist

About this role

A Female Receptionist is needed for Efezi Southsea Nigeria Limited, a hospitality consultancy based in Lagos. The role involves welcoming guests, handling check-ins and check-outs, managing reservations and enquiries, and ensuring professional service throughout guests’ stay. The position is located in Epe, Lagos, reporting to the Front Office Supervisor or Hotel Manager. The employer provides services to small and medium-sized hotels and expects a courteous, detail‑oriented front office presence. The advertised salary is N70,000 per month."

What you would do

• Greet guests and provide information on room types, rates and facilities
• Check in guests and verify identification and reservations
• Process check-outs and prepare guest bills
• Manage room reservations and update records in the property system
• Handle guest telephone calls, emails and inquiries and transfer to appropriate departments
• Coordinate with housekeeping on room readiness and avoid double bookings
• Receive and manage payments and issue receipts
• Maintain guest privacy and confidentiality
• Record and report guest complaints and follow up on resolutions
• Prepare shift handover notes and Front Office reports

What they are asking for

• SSCE or equivalent; OND/HND in Hospitality Management, Tourism or related field is an advantage
• Basic computer knowledge and familiarity with hotel management software
• Good numerical, organisational and record-keeping skills
• Strong communication and interpersonal skills
• Professional telephone etiquette and problem-solving ability
• Previous hotel reception or customer service experience desirable
• Honesty, patience, neatness and attention to detail

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