Female Guest Service Agent

About this role

A full‑time Female Guest Service Agent role in Lagos at Milestone Boutique Apartments, handling guest interactions, reservations and front desk tasks. It is aimed at female candidates with hospitality or guest-facing experience who can work flexible hours, including nights and holidays.

What you would do

• Transfer calls, take messages and action guest requests
• Manage reservations and guest enquiries
• Maintain guest profiles and information in the property management system
• Process payments and keep accurate records
• Greet guests on arrival and assist with departures
• Coordinate with reservations, housekeeping and other departments to ensure smooth front office operations

What they are asking for

• Female candidate
• Experience in guest-facing or call handling role, preferably in luxury hospitality
• Excellent communication skills
• Flexible to work all shifts, including nights, weekdays, weekends and public holidays
• Organised, attentive and proactive
• Willingness to maintain guest privacy and adhere to company policies

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