Female General Supervisor

About this role

A Female General Supervisor role in Lagos, reporting to the Hotel Manager, overseeing daily hotel operations across departments such as Front Office, Housekeeping, and Food and Beverage. The position requires supervising staff, ensuring adherence to standards, and delivering effective guest service. The employer, Efezi Southsea Nigeria Limited, is a hospitality consultancy firm serving small and medium-sized hotels. The job is based in Epe, Lagos, with a salary of 150,000 Naira per month.

What you would do

• Monitor usage of hotel supplies and report shortages or losses
• Ensure proper shift handovers between staff
• Inspect guest rooms, public areas and facilities for cleanliness and readiness
• Coach staff on service standards and procedures
• Follow up on faulty equipment and reported defects
• Monitor hygiene, fire safety, security and workplace safety
• Attend to guest complaints and requests to maintain service quality
• Supervise staff attendance, punctuality, grooming, discipline and performance
• Maintain high standards of cleanliness, service and presentation
• Assign duties and ensure daily tasks are completed

What they are asking for

• Experience in hotel supervision or similar role preferred
• Knowledge of hospitality operations and service standards
• Ability to supervise multiple departments and coordinate staff
• Strong communication and leadership skills
• Problem-solving and decision-making abilities
• Attention to hygiene, safety and quality standards
• Record keeping and reporting skills
• Bility to work shifts and manage workload
• Proficiency in basic operational tools and reporting
• Gender: female (as advertised)

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