Facility & Operations Manager

About this role

A facility and operations leadership role within a reputable organisation, based in Rivers. The role focuses on managing housekeeping operations, ensuring high standards of cleanliness and room presentation, and supervising housekeeping staff. The position requires coordinating with front office and maintenance teams to ensure efficient room management and guest satisfaction, while complying with hotel standards. The employer seeks a candidate with hospitality or hotel management background and relevant supervisory experience. The role involves preparing rosters, managing inventories, handling guest issues, and ensuring health and safety compliance.

What you would do

• Oversee housekeeping operations and maintain cleanliness standards in guest rooms, corridors, offices and public areas.
• Supervise, train, schedule, and evaluate housekeeping staff.
• Inspect guest rooms and public areas regularly for quality and hygiene.
• Coordinate with front desk to manage room status, readiness, arrivals, departures and special requests.
• Liaise with maintenance to report and follow up on repairs and defects.
• Monitor supplies, linen, cleaning materials and equipment; manage stock levels and wastage.
• Prepare staff duty rosters and allocate tasks based on occupancy.
• address guest complaints related to cleanliness and housekeeping promptly.
• Establish and enforce SOPs for cleaning, sanitation, laundry and room preparation.
• Monitor departmental expenses and apply cost-control measures while maintaining service quality.

What they are asking for

• HND or Bachelor's Degree in Hospitality Management, Hotel Management or related field, or equivalent experience.
• Proven experience in hotel housekeeping, rooms operations or hospitality management.
• Previous supervisory or managerial experience is an advantage.
• Knowledge of housekeeping procedures, room inspections, laundry operations and inventory control.
• Familiarity with hotel property management systems and Microsoft Office applications.
• Strong leadership, communication, organisational and problem-solving skills.
• Excellent attention to detail and commitment to high cleanliness standards.
• Ability to manage multiple priorities and work under pressure.
• High integrity, professionalism and customer service orientation.
• Flexibility to work shifts, weekends and public holidays when required.

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