Facility & Operations Manager

About this role

A reputable organisation is seeking an experienced Facility and Operations Manager to oversee housekeeping and related operations. The role focuses on maintaining high standards of cleanliness and room presentation, supervising housekeeping staff, and ensuring guest rooms and public areas are clean and ready. The position requires coordinating with front office and maintenance teams to manage room status, guest arrivals and departures, and to uphold hotel standards. The employer provides services to organisations, individuals and SMEs through Ellasot Consulting.

What you would do

• Oversee daily housekeeping operations including room cleaning, bed making, laundry, and maintenance of public areas.
• Ensure guest rooms, corridors, offices and other designated areas meet cleanliness and presentation standards.
• Supervise, train, schedule and evaluate housekeeping staff.
• Conduct regular inspections of guest rooms and public areas for quality and hygiene.
• Coordinate with front desk to manage room status, readiness, arrivals, departures and special requests.
• Liaise with maintenance to report and follow up on repairs and defects.
• Monitor supplies, linen, cleaning materials and equipment to prevent wastage and maintain stock.
• Prepare staff duty rosters and allocate responsibilities by operational needs and occupancy.
• Address guest complaints about cleanliness and housekeeping promptly and professionally.
• Establish and enforce standard operating procedures for cleaning, sanitation, laundry and room preparation.

What they are asking for

• Minimum of an HND or bachelor's degree in Hospitality Management, Hotel Management or related field (or equivalent experience).
• Experience in hotel housekeeping, rooms operations or hospitality management.
• Previous supervisory or managerial experience is an advantage.
• Knowledge of housekeeping procedures, room inspections, laundry operations and inventory control.
• Familiarity with hotel property management systems and basic Microsoft Office applications.
• Strong leadership, communication, organisational and problem-solving skills.
• Attention to detail with high cleanliness standards.
• Ability to manage multiple priorities and work under pressure.
• Integrity, professionalism and customer service orientation.
• Flexibility to work shifts, weekends and public holidays as required.

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