F & B Operations Manager

About this role

The role is for an experienced F&B Operations Manager to oversee daily operations across the hotel's restaurants, bars, room service and catering. The position focuses on maintaining high standards of food quality, customer service, hygiene and efficiency while managing staff, costs and inventory. It involves driving revenue and profitability for the department and coordinating with kitchen, procurement and suppliers. The employer, Ellasot Consulting, is recruiting on behalf of a reputable organization to fill this managerial role in Rivers. The role requires leadership, planning and the ability to handle multiple operational priorities, including catering and events when applicable.

What you would do

• Oversee daily operations of restaurants, bars, room service and other F&B outlets.
• Supervise, train, schedule and evaluate F&B staff.
• Ensure food and beverages meet established quality standards.
• Monitor costs, inventory, portion control and waste.
• Prepare departmental budgets, sales forecasts and performance reports.
• Ensure compliance with food safety, hygiene and health regulations.
• Handle customer complaints and special requests professionally.
• Coordinate with kitchen, procurement, stores and suppliers for timely ingredient and beverage availability.
• Monitor stock usage and storage of food and beverages.
• Develop strategies to improve customer satisfaction, increase sales and profitability (including catering and events when applicable).

What they are asking for

• HND or bachelor's degree in Hospitality Management, Hotel Management, F&B Management or related field.
• Proven experience in F&B operations, restaurant management or hospitality supervision.
• Previous managerial or supervisory experience.
• Knowledge of food safety, hygiene, inventory management and cost control.
• Familiarity with restaurant POS systems and hotel management software is an advantage.
• Strong leadership, communication, customer service and problem-solving skills.
• Good budgeting, planning and financial management abilities.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Willingness to work shifts, weekends and public holidays as required.

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