Experienced Hotel Operations Supervisor

About this role

The role is for an Experienced Hotel Operations Supervisor at Hotel Capitol in Lagos. It involves overseeing daily hotel operations to ensure quality guest experiences and efficient service. The position targets individuals with supervisory hotel experience, particularly in front desk or operations, and who can coordinate multiple departments. The employer runs a modern three-star hotel with guest rooms and suites in Lagos and seeks someone to manage operations and report on performance. The job is full-time and based near Berger, Lagos.

What you would do

• Manage front desk, housekeeping and F&B staff.
• Ensure excellent customer service and promptly resolve guest issues.
• Ensure compliance with safety, hygiene and service standards.
• Prepare daily reports on occupancy, revenue and operational feedback.
• Monitor check-in and check-out processes and ensure room readiness.
• Oversee inventory and overall daily operations coordination.

What they are asking for

• Proximity to work location (Agege, Ogba, Ikeja, Ojodu Berger, Ojota, Akute, Ketu axis).
• HND or BSc in Hospitality Management or related field.
• NYSC certificate.
• 2 to 5 years of supervisory hotel experience (front desk or operations preferred).

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