Experienced Front Desk Personnel

About this role

Teestone Hotels & Apartments is hiring an experienced front desk personnel for a full-time role in Ojodu Berger, Lagos. The role involves managing check-ins and check-outs, handling reservations, answering guest inquiries, and ensuring a welcoming guest experience as the first point of contact. It reports to the Front Office Supervisor or Hotel Manager.

What you would do

• Welcome guests and provide exceptional customer service.
• Perform check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails and guest inquiries promptly.
• Process payments and reconcile daily transactions.
• Coordinate with housekeeping, maintenance and other departments to meet guest needs.

What they are asking for

• Minimum of an HND or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong problem-solving and conflict-resolution skills.

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