Experienced Customer Service Officer

About this role

A full-time Experienced Customer Service Officer role based in Iyana Ipaja, Lagos, for an FMCG distributor with multiple branches. The job focuses on handling customer interactions, resolving issues, and supporting sales and bulk orders.

What you would do

• Reach out to customers
• Solve customer challenges
• Escalate customer issues
• Attend to bulk orders
• Refer online customers to relevant outlets or branches
• Support sales and customer satisfaction

What they are asking for

• Experience in customer service or related role
• Ability to manage multiple customer requests and issues
• Familiarity with handling bulk orders
• Strong communication and problem-solving skills
• Location: Lagos (Iyana Ipaja)
• Full-time availability

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