Experience Officer

About this role

GIG Mobility is recruiting for an Experience Officer to be based in Awka, Anambra, on a full-time basis. The role involves handling flight changes, refunds, and ticket exchanges in line with airline policies, and identifying opportunities to offer additional travel services such as hotels, transfers, travel insurance, and tours. The officer will liaise with airlines and other suppliers, search for suitable flights, monitor schedules and delays, and manage reservations and ticketing. They will maintain records, provide client support before, during, and after trips, advise on baggage and travel requirements, handle complaints, and modify itineraries as needed to ensure compliance with rules and policies. The position aims to deliver a seamless travel experience for clients and keep up to date with industry developments. Applications close 10 November 2026.

What you would do

• Process flight changes, cancellations, refunds and ticket exchanges according to airline policies
• Identify opportunities to provide additional travel services (hotels, transfers, travel insurance, tours)
• Liaise with airlines, consolidators and other travel suppliers as needed
• Search and recommend suitable domestic and international flights based on client needs and budget
• Monitor flight schedules, delays, cancellations and other operational changes
• Maintain accurate customer and booking records
• Provide timely assistance to clients before, during and after trips
• Advise clients on baggage allowances, travel documentation, and airline requirements
• Handle customer complaints professionally and work toward resolutions
• Prepare and modify travel itineraries including rebooking and rerouting

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