Executive Customer Success Leader

About this role

SecurityScorecard is seeking an experienced executive to build and scale its global Customer Success organisation. The role focuses on leading a high-performing CS team, integrating AI-driven processes, and ensuring strong cross-functional collaboration with Sales, Product and Engineering. The position involves managing complex enterprise customer journeys and partnering with the VP of Sales to support customer needs and business growth. The company provides a competitive package and emphasizes a customer-first, metrics-driven approach. This is for a candidate with extensive enterprise software leadership experience, particularly in cybersecurity, and a track record of high-value deal management and team leadership.

What you would do

• Lead, coach and train a global Customer Success team to uphold high standards across regions.
• Design and implement processes enhanced by AI to improve customer health tracking and efficiency.
• Drive accountability within the CS org and with Sales, Product and Engineering.
• Manage high-level, complex customer journeys for large enterprise risk teams.
• Partner with the VP of Sales to ensure smooth handoffs and a consultative approach to customer needs.

What they are asking for

• 12+ years in enterprise software leadership with post-sales and growth focus.
• 5+ years in the cybersecurity space.
• Proven track record managing high-value enterprise accounts and achieving retention and expansion targets.
• Experience with 6 and 7-figure enterprise deals.
• Ability to build, train and lead global teams with a metrics-driven approach.

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