Executive Assistant to the CEO

About this role

Stateside Microfinance Bank is looking for an Executive Assistant to the CEO. The role involves providing executive and administrative support to the CEO, managing the CEO’s calendar and correspondence, and coordinating projects across departments. The position also covers customer service and relationship management, handling inquiries and complaints, and supporting marketing and operational processes. The bank operates in Lagos within the banking and financial services sector. The candidate should be able to multitask, maintain confidentiality, and contribute to both executive efficiency and customer experience.

What you would do

• Manage the CEO’s calendar, meetings, correspondence and appointments.
• Coordinate executive projects and follow up on action points across departments.
• Prepare executive reports, presentations, briefs and other official documents.
• Support communication between the CEO’s office and internal/external stakeholders.
• Serve as a first point of contact for customers across physical and digital channels.
• Monitor customer complaints, coordinate resolution and follow-up.
• Respond to customer inquiries and provide information on products and services.
• Gather customer feedback and suggest service improvements.
• Support account opening, updates, documentation and KYC compliance.
• Provide backup support for routine operational activities when required.

What they are asking for

• Professionalism, discretion, integrity and attention to detail.
• 2–3 years’ experience in executive assistance, administration or customer service or related role.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Strong analytical, problem-solving and interpersonal skills.
• Excellent organisational, time-management and multitasking abilities.
• Customer-centric mindset and ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or HND in Business Administration, Social Sciences or related field.

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