Estate Operations Manager

About this role

The role is for an Estate Operations Manager to oversee daily operations and service delivery of a premium residential estate in Lagos. The successful candidate will ensure efficient estate operations, resident satisfaction, management of service providers, and maintenance of estate assets and infrastructure. The employer, Alpha Mead Group, is a total real estate solutions company offering services in facilities management, development, advisory, security, training, healthcare management, and real estate financing. The position requires coordinating multiple service providers, managing budgets and service standards, and ensuring compliance with health, safety and environmental regulations.

What you would do

• Oversee day-to-day operations and administration of the residential estate.
• Ensure delivery of facility management, maintenance, security, cleaning, landscaping, waste management and other estate services.
• Manage relationships with residents, property owners, contractors, vendors and other stakeholders.
• Develop and monitor operational plans, budgets and service delivery standards.
• Supervise and coordinate estate staff, service providers and contractors.
• Monitor the condition and functionality of estate infrastructure, buildings, utilities and common areas.
• Resolve residents' complaints, requests and service issues in a timely manner.
• Monitor service charge administration and utilisation of approved budgets.
• Conduct regular inspections and address defects and operational issues promptly.
• Ensure compliance with HSE, environmental, statutory and estate regulations and coordinate maintenance activities.

What they are asking for

• First degree in Estate Management, Property Management, Real Estate or related discipline.
• Minimum of 7 years of relevant experience in residential estate, property or facilities management.
• Registered Estate Surveyor and Valuer (ESV).
• Member of ESVARBON and ESVABON/ESABON.
• Experience managing residential estates or large-scale property operations.
• Knowledge of estate management, property maintenance, service charge administration, and facilities operations.
• Experience managing contractors, vendors and multidisciplinary teams.
• Understanding of health, safety, environmental and regulatory requirements.
• Strong stakeholder and resident relationship management, budgeting, negotiation and problem-solving skills.
• Proficiency in Microsoft Office and property/facility management systems, with strong leadership and communication abilities.

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