Estate Management Personnel

About this role

Meritabode Nigeria Limited is recruiting for an Estate Management Personnel to be based in Opebi, Ikeja, Lagos. The role involves managing resident communications, handling complaints and requests, and ensuring standard estate operations and cleanliness. The candidate will act as the first point of contact for residents, document issues and resolutions, and escalate where needed. The employer describes itself as a real estate company registered in Nigeria that focuses on client and stakeholder relations and professional service delivery.

What you would do

• Act as the first point of contact for estate communications
• Attend to residents' complaints, requests and inquiries promptly
• Track and follow up on complaints until resolution
• Monitor cleanliness, service quality and basic estate standards
• Support administrative duties related to estate operations
• Communicate estate updates and directives to residents
• Ensure proper documentation of issues, resolutions and updates
• Escalate unresolved issues to management when necessary

What they are asking for

• Strong communication and interpersonal skills
• Professional and well-organised manner
• Computer literate (MS Office, email)
• Ability to drive with a valid licence (added advantage)
• Attention to detail and good record-keeping
• Good problem-solving and conflict resolution skills
• Ability to multitask and work under pressure
• 7-8 years experience in Customer Service (estate/facility experience is an advantage)

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