Email and Chat Customer Service Representative (35 Words Per Minutes)

About this role

A full-time Email and Chat Customer Service Representative role in Lagos for handling customer enquiries via email and live chat, with a focus on timely and accurate responses and adherence to company guidelines. The position suits candidates with strong written communication, attention to detail and ability to manage multiple conversations.

What you would do

• Respond to customer enquiries via email and live chat promptly and professionally.
• Provide accurate information and resolve customer complaints and concerns.
• Manage multiple customer conversations while maintaining service quality.
• Document customer interactions and update records.
• Escalate complex issues to the appropriate team.
• Follow company policies, procedures and client guidelines; meet productivity, quality, response time and customer satisfaction targets.

What they are asking for

• Bachelor’s degree or HND with 1–2 years of experience.
• Typing speed of at least 35 words per minute.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Good attention to detail and accuracy; ability to multitask under pressure.
• Proficiency in Microsoft Office and basic computer applications; ability to navigate multiple systems.

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