Educational Technology / ICT Support Specialist

About this role

An educational technology and ICT support role at James Hope University, Lagos, aimed at improving the digital learning environment. The position is for someone who can bridge IT and teaching, supporting faculty, students and campus technology in a higher education setting.

What you would do

• Manage and maintain the Student Information Management System (SIMS) data
• Train faculty and staff on instructional technologies
• Provide user support as part of the ICT helpdesk
• Set up and support virtual classroom environments
• Maintain computing facilities and troubleshoot hardware, software and network issues
• Manage and optimise the Moodle Learning Management System

What they are asking for

• BSc or HND in Computer Science, Information Technology or a related field
• Excellent communication, training and problem-solving abilities
• Proven proficiency in managing Moodle LMS and virtual classroom platforms (e.g., Class, Zoom Education, Teams for Education, Collaborate Ultra, Kaltura, Adobe Connect, LearnCube) and SIMS
• Strong understanding of instructional design and educational technologies
• Extensive experience in a Higher Education Institution
• Hands-on technical support and maintenance experience for general computing facilities

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