Ecommerce Officer

About this role

The role is for an Operations and Ecommerce Officer based in Lagos, focused on overseeing the business operations and driving online and offline sales. The successful candidate will help grow the store by managing sales strategies, inventory, customer satisfaction, and relationships with clients and colleagues. The employer describes itself as a leading African specialist Human Capital Resource company, emphasising service, professionalism and training. The position involves managing operations, digital marketing, supplier and logistics coordination, and reporting to management. The job requires strong communication, a digital background, and experience in e-commerce or operations.

What you would do

• Create and implement sales strategies including cross-sell and up-sell for in-house and online channels.
• Manage customer satisfaction through accurate product delivery, on-time delivery, correct quantities, and cost-effective logistics via 3PL.
• Generate and implement new business ideas to boost sales.
• Oversee inventory and replenishment for online and offline channels.
• Maintain an online presence with emphasis on digital marketing.
• Follow up on outstanding payments and negotiate transactions.
• Coordinate with sales team members on customer orders between client and company.
• Provide product knowledge to advise customers on suitable brands.
• Oversee overall business operations to maintain lean processes.
• Prepare and communicate daily, weekly and monthly sales and activity reports to management.

What they are asking for

• BSc in Business Administration, Marketing or a related field.
• At least 1 year of experience in e-commerce, sales or operations.
• Proficiency with e-commerce platforms, inventory management systems and digital marketing tools.
• Experience in creating and implementing sales strategies and achieving targets.
• Knowledge of order fulfilment, customer service and problem solving.
• Experience working with 3PL providers for cost-effective delivery.
• Ability to generate and implement new business ideas and strategies.
• Strong ability to follow up on payments and negotiate transactions.
• Proficiency in preparing sales reports for management.
• Ability to work with minimal supervision and lead by example.

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