Ecobank Nigeria Latest Job Recruitment

About this role

A role for a Customer Liaison Officer who will serve Chinese-speaking customers in Lagos, handling relationship management, translations, onboarding, and service delivery. There is also a separate opening for a Head of Market Risk, located in Nigeria, for candidates with relevant qualifications.

What you would do

• Act as the main contact for Chinese-speaking customers and prospects
• Provide interpretation and translation between customers and bank staff
• Assist with onboarding and document translation during meetings and account openings
• Support customer acquisition and engagement activities targeted at Chinese-speaking clients
• Ensure compliance with KYC, AML/CFT, data protection and other requirements
• Resolve customer complaints and monitor ongoing issues to maintain service standards

What they are asking for

• Experience or qualifications relevant to the role (for Head, Market Risk or Customer Liaison Officer)
• Ability to communicate in Chinese and English (for Customer Liaison Officer)
• Knowledge of AML/CFT, sanctions, data privacy and information security (preferred)
• Experience in customer relationship management and risk management roles (as applicable)
• Familiarity with banking products and services (preferred)
• Strong liaison and communication skills

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