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EChannels Support Specialist
About this role
The role is for an EChannels Support Specialist who designs, develops and deploys POS solutions, provides second‑level POS support, and ensures system availability. It targets individuals with IT support or digital banking operations background and involves coordinating with third parties to resolve channel issues.
What you would do
- Participate in user acceptance testing and deployment of new POS solutions
- Manage and resolve channel-related incidents, service requests and escalations within SLA
- Provide technical and functional support for POS configuration platforms
- Design and implement POS solutions and maintain documentation for issues and resolutions
- Monitor channel performance and ensure high availability of the transaction processing platform
- Liaise with third‑party service providers and aggregators for channel service resolution and optimization
What they are asking for
- OND in Computer Science, Information Technology, Engineering or related field
- 0-2 years’ experience in IT support or digital banking operations role
- Knowledge of payment processing, transaction monitoring and dispute handling
- Understanding of digital channel platforms, APIs and transaction processing
- Basic SQL knowledge and ability to analyse system logs and reports
- Strong communication and problem-solving skills
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