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E-Commerce Manager
About this role
The E-commerce Manager role at Fadac Resources in Lagos focuses on growing online sales and overseeing the company’s e-commerce presence. The position manages product selection and returns, and coordinates with multiple internal teams to drive performance and meet targets.
What you would do
- Manage day-to-day e-commerce operations across desktop, mobile and tablet, including inventory, merchandising, content publishing, product information, user experience, order fulfilment, shipping methods, payment methods and customer service.
- Collaborate with cross-functional teams such as IT, Marketing, Inventory, Customer Service and Logistics to identify opportunities and implement new business strategies.
- Deliver on sales targets and drive key commercial metrics including traffic, conversion, site experience and average order value.
- Enhance the online customer experience and ensure a consistent brand and user experience across all online platforms; plan and run sales events in partnership with relevant teams.
- Monitor and manage online inventory for all strategic business units and resolve escalated customer service or fulfilment issues; maintain service level agreements with fulfilment centres and platform vendors.
- Analyse performance data, produce daily, weekly and monthly reports, and provide recommendations to improve performance and profitability; support data-driven marketing activities.
What they are asking for
- Hold a minimum of a first degree in Marketing, Business Administration, Humanities or a related field.
- Have at least 10 years of experience specialising in E-commerce.
- Possess strong knowledge of social media platforms, website analytics and best practices.
- Demonstrate flexibility to changing conditions and a high level of integrity.
- Show expertise in marketing strategy, financial analysis and supply chain oversight.
- Understand the technological components of online commerce and database creation/management; experience in luxury, retail, FMCG or banking is advantageous.
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