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E-Channels Support Specialist
About this role
Position: E-Channels Support Specialist with Unified Payment Services Limited, based in Lagos. The role designs, deploys and provides second-level support for POS solutions, ensuring reliable channel operation and proactive issue resolution. It is suitable for candidates with an OND in computer science, information technology, engineering or related fields and 0-2 years of IT support or digital banking operations experience.
What you would do
- Design and implement POS solutions to meet business requirements.
- Certify POS applications with payment schemes and PTSA.
- Provide technical and functional support for POS configuration platforms.
- Monitor channel performance and ensure high availability of the transaction processing platform.
- Resolve channel-related incidents, service requests and escalations within SLA.
- Participate in user acceptance testing and deployment of new POS.
What they are asking for
- OND in computer science, information technology, engineering or related field.
- 0-2 years in IT support or digital banking operations.
- Knowledge of digital channel platforms, APIs and transaction processing.
- Familiarity with payment processing, transaction monitoring and dispute handling.
- Basic SQL knowledge and ability to analyse system logs.
- ITIL framework or helpdesk ticketing systems familiarity is an advantage; strong problem-solving, communication and customer-focused approach.
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