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E-Business Officer
About this role
The role is for an E-Business Officer at First Ally in Lagos, focused on growing and managing the bank's electronic banking channels. The job involves monitoring digital banking services, resolving customer issues, and helping optimise channels to deliver seamless digital banking experiences.
What you would do
- Monitor digital banking services
- Resolve customer issues related to digital banking
- Support channel optimisation for electronic banking
- Contribute to delivering seamless digital banking experiences
- Assist in the growth and management of electronic banking channels
What they are asking for
- Bachelor's degree in Banking, Finance, Computer Science, Business Administration, or related discipline
- Minimum 3-5 years' experience in e-business, digital banking, card services, or electronic payment operations
- Knowledge of electronic banking products and payment platforms
- Strong problem-solving and customer service skills
- Excellent communication and relationship management abilities
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