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E-Business Officer
About this role
The role is for an E-Business Officer to manage and improve the bank's electronic banking channels, handle customer issues, and support digital channel optimisation in Lagos. It targets candidates with experience in e-business, digital banking, card services, or electronic payments and a relevant degree.
What you would do
- Monitor digital banking services and resolve customer issues
- Support channel optimisation for electronic banking platforms
- Contribute to delivering seamless digital banking experiences
- Assist with management of electronic payment operations
- Maintain knowledge of electronic banking products and payment platforms
- Engage with customers to support service quality and improvements
What they are asking for
- 3 to 5 years' experience in e-business, digital banking, card services, or electronic payment operations
- Bachelor's degree in Banking, Finance, Computer Science, Business Administration, or related discipline
- Excellent communication and relationship management abilities
- Knowledge of electronic banking products and payment platforms
- Strong problem-solving and customer service skills
- Understanding of banking operations and customer service
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