Director of Demand Planning

About this role

The role is for Thrive Market, a member-based online market focused on healthy, sustainable products. The Director of Demand Planning will lead demand forecasting, strengthen the Sales & Operations Planning process, and expand planning tools to support the supply chain. The position combines analytical work, systems building in Anaplan, and cross-functional leadership to align demand with inventory, fulfillment, transportation, and capacity. The role involves collaborating with multiple departments to translate inputs into actionable forecasts and to drive a shared plan for execution. The job is based in the United States with some travel expectations and offers a comprehensive benefits package and equity.

What you would do

• Own the demand forecasting process using historical data, seasonality, promotions, assortment changes, and business trends to support inventory and operations planning.
• Track forecast accuracy and bias, investigate variances, and refine models and assumptions to improve planning decisions.
• Lead a cross-functional S&OP cadence connecting demand, supply, capacity, and financial goals; surface risks and drive decisions.
• Enhance demand forecast models in Anaplan and develop supply chain planning tools (labor, transportation, corrugated material, space planning).
• Collaborate with Merchandising, Marketing, Growth, Finance, and Operations to gather inputs and maintain a shared demand view.
• Translate forecast changes into implications for purchasing, staffing, transportation, and fulfillment capacity; communicate changes and actions clearly.
• Set priorities, coach team members, and raise the planning team’s visibility and influence across the business.
• Establish planning assumptions, reporting, documentation, and workflows that support growth while remaining practical.

What they are asking for

• Experience leading demand planning or forecasting in ecommerce, grocery, consumables, subscription commerce, or similar complex business with seasonal variability.
• Strong quantitative and analytical skills with forecasting model development and evaluation of accuracy and bias.
• Hands-on experience building and enhancing Anaplan models; ability to translate needs into practical tools.
• Experience building or strengthening an S&OP process and linking forecasts to inventory, capacity, financial planning, and operations.
• Strong cross-functional relationship and influencing skills with ability to align stakeholders around a shared plan.
• Builder mentality with comfort evolving systems and processes, identifying gaps and creating playbooks.
• Experience leading and developing a planning team while staying close to data and day-to-day work.
• Clear communication and sound judgement to explain findings, surface risks, and recommend actions.

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