Direct Sales Agent Coordinator (DSA Coordinator)

About this role

The Direct Sales Agent Coordinator role at Polaris Bank in Lagos focuses on driving customer acquisition and promoting the bank’s retail products through the Direct Sales Agent channel. The role involves monitoring DSA performance, ensuring regulatory and internal compliance, and providing coaching and support to improve sales and customer experience. It also requires collaborating with stakeholders to meet sales targets and boost productivity.

What you would do

• Drive sale of retail banking products through the DSA channel, including accounts, deposits, loans, and digital banking solutions.
• Monitor and evaluate DSA performance to meet sales, acquisition, and funding targets.
• Ensure compliance with KYC, AML/CFT, regulatory requirements, and bank policies during onboarding and sales activities.
• Conduct regular field visits, coaching, and engagement sessions to improve DSA productivity, retention, and customer service delivery.
• Prepare and analyse performance reports, resolve operational issues, and collaborate with stakeholders to enhance DSA effectiveness and business outcomes.

What they are asking for

• Bachelor's degree in Banking and Finance, Business Administration, Marketing, Economics, or a related field.
• Minimum of 5 years' experience in retail banking, sales, business development, or customer acquisition.
• Good knowledge of banking products, services, and customer onboarding processes.
• Understanding of KYC, AML/CFT, and other regulatory compliance requirements.
• Strong sales, communication, negotiation, and relationship management skills.
• Proficiency in Microsoft Office applications and the ability to analyse data and prepare reports.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.