Direct Sales Agent Coordinator (DSA Coordinator)

About this role

The DSA Coordinator at Polaris Bank Limited in Lagos drives customer acquisition and promotes the bank's retail products through the Direct Sales Agent channel. The role involves monitoring DSA performance, ensuring regulatory and internal compliance, coaching field staff, and collaborating with stakeholders to hit sales targets and deliver a good customer experience.

What you would do

• Drive the sale of retail banking products through the DSA channel (accounts, deposits, loans and digital banking solutions).
• Monitor and evaluate DSA performance to meet sales, acquisition and funding targets.
• Ensure compliance with KYC, AML/CFT and regulatory requirements during onboarding and sales activities.
• Conduct regular field visits, coaching and engagement sessions to improve DSA productivity, retention and customer service delivery.
• Prepare and analyse performance reports; resolve operational issues; coordinate with stakeholders to enhance DSA effectiveness.
• Collaborate with stakeholders to achieve sales targets and deliver excellent customer experience.

What they are asking for

• Bachelor's Degree in Banking & Finance, Business Administration, Marketing, Economics or a related field.
• Minimum of 5 years' experience in retail banking, sales, business development or customer acquisition.
• Good knowledge of banking products, services and customer onboarding processes.
• Understanding of KYC, AML/CFT and other regulatory compliance requirements.
• Strong sales, communication, negotiation and relationship management skills.
• Proficiency in Microsoft Office and ability to analyse data and prepare reports.

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