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Digital Operations Associate
About this role
The Digital Operations Associate at Energy Smart NG (ESN Petroleum Services Ltd) in Lagos will support SEO, client onboarding and training, data management, platform monitoring and client support across ESN’s web properties and IoT infrastructure. The role is suited to someone who takes ownership, solves problems, stays organised and helps our digital platforms and clients run smoothly.
What you would do
- Manage on-page and technical SEO and monitor organic search performance.
- Conduct keyword research and competitive analysis.
- Develop SOPs, user guides, training materials and onboarding documentation.
- Train clients and staff on ESN platforms and workflows.
- Monitor FleetOS, ESN web platforms, Borrow Me Fuel and IoT connectivity.
- Receive, troubleshoot, track and escalate client support tickets.
What they are asking for
- 2 years of experience in digital operations, web operations or digital marketing.
- Hands-on experience with Google Search Console, Google Analytics and at least one SEO tool (Ahrefs, SEMrush, Moz or Ubersuggest).
- Strong data-entry skills and attention to detail.
- Experience creating SOPs, user guides and training materials.
- Strong written and verbal communication skills; highly organised and able to manage multiple tasks independently.
- Familiarity with website uptime monitoring and digital platforms.
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