Digital Concierge

About this role

The Digital Concierge role at My Haire Concierge in Lekki, Lagos, is a full-time, on-site position that manages the digital client experience from initial enquiry to payment and booking across WhatsApp, Instagram and other approved channels. The role supports client follow-up and aims to convert enquiries into bookings and drive repeat business.

What you would do

• Manage client enquiries on WhatsApp, Instagram and other online channels and convert them to bookings
• Verify payments, provide payment instructions and forward client details to the Studio Concierge for formal booking
• Conduct post-service, rebooking and subscription follow-ups to drive client retention
• Maintain accurate digital client records and manage warm-lead follow-ups
• Publish approved content across social media platforms, maintain Stories and manage the content calendar
• Provide temporary front-desk coverage when required and complete daily reports and checklists

What they are asking for

• Excellent written and verbal communication skills
• Strong customer service and social media communication skills
• Sales and conversion ability
• Excellent follow-up discipline
• Strong attention to detail
• Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage

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