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Desktop Support Officer - FMN Holdings Limited, Sunti
About this role
A desktop support role based in Sunti, Niger, providing IT and end-user support across a range of technologies. It is suitable for candidates with at least one year of desktop or IT support experience seeking to maintain desktop environments and assist users.
What you would do
- Resolve IT incidents promptly to minimise downtime for end-user services
- Install, configure and support desktop computers, laptops, telephony, networks, printers and other peripherals
- Troubleshoot hardware, software and network issues
- Perform desk-side technical assistance as required
- Maintain desktop infrastructure with updates, patches and hot-fixes
- Monitor endpoint security compliance and document, log and escalate incidents according to procedures
What they are asking for
- OND or equivalent in Computer Science, Information Technology, Computer Engineering or related field
- At least 1 year of relevant desktop or IT support experience in a medium-sized organisation
- Strong troubleshooting and problem-solving skills
- Customer-focused with commitment to delivering excellent user support
- Ability to prioritise tasks and manage multiple support requests
- Strong communication and interpersonal skills
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