About this role
A Help Desk Manager role based in Lagos (Maryland area) for Onyibiz Consult & Insight. You will lead the technical support team, ensure reliable customer service and address technical issues while improving the support process.
What you would do
- Lead the help desk team and assess performance.
- Ensure timely and accurate customer service daily.
- Recruit, train and support help desk staff and technicians.
- Set and uphold customer service standards.
- Respond to queries and handle complaints; identify areas for improvement.
- Develop daily, weekly and monthly reports on the team’s productivity and share feedback with internal teams.
What they are asking for
- Proven work experience as a Help Desk Manager.
- Hands-on experience with help desk and remote control software.
- Strong technical background with the ability to explain technical concepts to non-technical users.
- Customer-service oriented with a problem-solving attitude.
- Team management experience.
- BSc in Computer Science, Information Technology or a related field.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.