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Deputy Test Centre Administrator (Imo)
About this role
The role is Deputy Test Centre Administrator for IELTS at the Owerri, Imo centre. It combines IELTS operations, compliance and quality assurance with business development and revenue growth. The successful candidate will manage day-to-day test centre activities, ensure secure and compliant testing, and drive registrations, sales and market expansion through partnerships and opportunities. It is based in Owerri, Imo state, Nigeria, and requires independent management of operational and commercial performance while upholding IDP values. The position focuses on delivering secure, efficient, and customer-focused IELTS testing services while identifying and pursuing business opportunities to strengthen IDP’s market presence.
What you would do
- Manage IELTS test administration, security, compliance and quality assurance.
- Independently manage daily operations and resolve challenges to improve efficiency.
- Monitor operational performance, sales targets and business reports.
- Drive IELTS registrations, sales, lead generation and revenue growth.
- Ensure excellent candidate experience and customer service.
- Execute marketing initiatives, conduct market research and identify new opportunities.
- Build strategic partnerships with educational institutions, study-abroad agencies and corporate organisations.
What they are asking for
- University Degree in Social Sciences, Management, Business Administration, or related discipline.
- Proven experience in administration, operations, sales, business development or customer service.
- Experience building relationships with educational institutions, corporate organisations, agencies and other stakeholders.
- Strong communication, presentation, negotiation, organisational and analytical skills.
- Self-motivated, commercially minded and able to manage competing priorities with minimal supervision.
- Proficiency in Microsoft Office, digital reporting tools and CRM systems.
- Understanding of data confidentiality, compliance and operational procedures.
- Ability to conduct market research, coordinate promotional activities, identify opportunities and drive revenue growth.
- Demonstrated ability to generate leads, convert enquiries into registrations, manage sales pipelines and achieve targets.
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