Defective Team Leader - Jumia (Full Time)

About this role

The Defective Team Leader oversees the defective warehouse operations, including receiving, quality checks, and inventory management of returned items, and manages the flow of items to inventory, vendors, and customers. The role is suitable for someone with FMCG or e-commerce warehousing experience and strong leadership skills.

What you would do

• Oversee receiving, reconciliation and exclusive inventory management of items in the defective warehouse.
• Ensure quality and defect checks on each item to validate customer claims and categorise damage.
• Maintain precise inventory records for defective warehouse stock.
• Lead the defective warehouse team, including appraisals and training on inventory processes and system improvements.
• Manage the queue and physical storage of items in transit to, and received at, the defective warehouse.
• Escalate inventory discrepancies or operational issues to senior management within an appropriate time frame.

What they are asking for

• Bachelor's degree in logistics, supply chain, or a related field.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Office Suite (Drive, Sheets, Docs, Gmail).
• Proven experience in FMCG, warehouse management or order management; knowledge of quality assessment and control.
• Experience managing an aftersales process in FMCG or e-commerce is an added advantage.
• Strong communication and interpersonal skills with attention to detail and the ability to work under pressure.
• Willingness to work overtime and must have NYSC certificate or valid exemption letter.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.