Customer Support & Telesales Specialist

About this role

A customer support and telesales role based in Lagos, focusing on handling inquiries, guiding users through app onboarding, and closing first-time sales for Bee Shop E-Commerce Limited. It targets individuals with experience in telesales or customer support and offers an onsite office location with a base salary and performance-based commissions.

What you would do

• Handle customer chats and inquiries via Respond.io and messaging channels.
• Make outbound calls to hot/warm leads to explain marketing rewards and product offerings.
• Guide customers through app download, account registration, and initial product plan purchases.
• Close first-time purchases and address objections to improve conversions.
• Build and maintain professional relationships to ensure a smooth user experience.
• Achieve daily KPIs and contribute to overall sales targets.

What they are asking for

• OND, HND, or Bachelor's degree in any discipline.

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