Customer Support Specialist (Remote)

About this role

Role: Customer Support Specialist (Remote) for Ibadan, Oyo. You will be the frontline contact for customers and agents, handling enquiries, complaints, onboarding support and issue resolution across phone, chat, email and in-person channels, and you will work with Relationship Managers and the Operations team to resolve issues and contribute to a positive customer experience.

What you would do

• Handle customer enquiries across phone, chat, email and in-person channels.
• Address customer complaints and resolve issues in a timely manner.
• Provide onboarding support to customers.
• Maintain accurate support records.
• Identify recurring service challenges and report insights to the team.
• Collaborate with Relationship Managers and the Operations team to resolve issues and improve service.

What they are asking for

• OND, HND or Bachelor's degree in any discipline.
• 1–3 years of experience in customer service or support.
• Must reside in or be an indigene of Ibadan, Oyo State.
• Excellent verbal and written communication; strong customer service, empathy, patience and conflict-resolution abilities.
• Basic computer literacy; familiarity with CRM or customer-support tools.
• Fluency in Yoruba is an advantage; fintech or telecommunications experience is an advantage.

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