Customer Support Specialist (Igbo Speaking)

About this role

Role focuses on translating and localising content for a fintech and digital financial services app to make financial products accessible for Igbo-speaking users. It is suited to candidates with strong Igbo language skills who can translate, adapt terminology and support user research involving Igbo-speaking users.

What you would do

• Translate fintech and app content from English into Igbo.
• Produce clear, accurate and natural Igbo translations.
• Proofread content for grammar, spelling, clarity and consistency.
• Adapt financial and fintech terminology for easy understanding.
• Provide simple English back-translations when required.
• Support user interviews, usability testing and research involving Igbo-speaking users.

What they are asking for

• Degree or formal training in Igbo, Nigerian Languages, Linguistics, or related discipline, with 2-5 years of experience.
• Strong Igbo reading, writing, speaking and listening skills.
• Good written and spoken English.
• Strong attention to detail.
• Ability to write clearly and formally in Igbo.
• Basic knowledge of Microsoft Office tools.

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