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Customer Support / Sales Onboarding Agent
About this role
Mwanga seeks a Customer Support and Sales Onboarding Agent to engage customers at the point of sale, onboard them onto purchased products, and provide ongoing support. The role operates in a fast-paced call centre environment and requires clear communication, product knowledge, and a service-oriented approach. It is a 24/7 rotational shift position, including weekends and public holidays, based in Lagos. The employer provides tech-driven business process outsourcing services and aims to improve clients’ profitability through structured onboarding and customer care.
What you would do
- Engage customers via calls or other approved channels.
- Educate customers on the product purchased and guide them through onboarding.
- Explain product features, benefits and usage to customers.
- Resolve basic customer inquiries and escalate complex issues appropriately.
- Capture and document customer information accurately.
- Meet daily and weekly onboarding, quality, and productivity targets.
- Follow call scripts, onboarding procedures and compliance guidelines.
- Deliver a professional and positive customer experience at all times.
- Collaborate with Team Leads and QA to improve performance and service quality.
What they are asking for
- Minimum of OND / HND / BSc qualification.
- Experience in customer service, call centre or sales is an advantage.
- Good verbal communication and interpersonal skills; quick to learn new products and processes.
- Strong typing skills with high speed and accuracy for data entry.
- Fluency in English; knowledge of another local language (Hausa, Igbo, Yoruba) is an advantage.
- Basic computer literacy and ability to use CRM or call systems.
- Willingness to work 24-hour rotational shifts, including weekends and public holidays.
- Must reside in Maryland, Lagos or nearby environs.
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