Customer Support Representative (Financial Recovery)

About this role

MK Trend Limited is hiring for a Customer Support Representative with a focus on financial recovery. The role is based in Lagos at the Allen Avenue, Ikeja office and is a full-time position. The company provides staffing solutions, customer support management and financial recovery services for clients. The role involves handling loan collections, customer contact, and relationship management as part of the team responsible for recovering outstanding loans.

What you would do

• Make outbound calls to follow up on outstanding loans
• Achieve set collection targets and contribute to team goals
• Build and maintain healthy customer relationships
• Maintain accurate records of interactions and payments

What they are asking for

• Minimum of 1 year of experience in loan collection or a related field
• Strong work ethic and ability to handle pressure
• Proficiency in MS Office (Word, Excel) is a plus
• Excellent communication and negotiation skills
• SSCE holders are encouraged to apply
• Applicant must have an Android phone or an iPhone

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