Customer Support Representative (Financial Recovery)

About this role

A customer support role focused on financial recovery, handling calls to follow up on overdue loan payments and negotiating repayment plans. The position involves addressing customer needs, resolving complaints, and maintaining records of interactions and accounts. It targets individuals who can communicate effectively, stay calm with different customer types, and meet recovery performance targets. The employer, MK Trend Limited, is a high-tech firm offering services such as third party system integration and information security evaluation, and operates in Lagos. The job is based in Lagos with a schedule Monday to Friday and occasional Saturdays, with a base salary and performance bonuses.

What you would do

• Handle a high volume of incoming and outgoing calls to follow up on overdue loan payments
• Identify customer needs and negotiate manageable repayment schedules
• Address customer complaints and provide solutions within time limits
• Follow up to ensure resolution of accounts
• Maintain records of customer interactions and process accounts
• File documents related to customer accounts
• Meet daily and weekly financial recovery targets

What they are asking for

• Minimum of SSCE, OND or HND qualification
• Strong phone handling skills and active listening
• Customer orientation and ability to adapt to different characters calmly and persuasively
• Ability to multitask, prioritise and manage time effectively
• Proximity to Ikeja (Adeniyi Jones) or reliable commute preferred
• readiness to resume immediately

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